Terms and Conditions

RESERVATIONS

All services requested by Cardholder are paid for in advance by FOR-TRAVEL-SAKE (FTS) and vouchers are issued to the Cardholder electronically for convenience.  We are happy to accommodate any service modifications made up to 24 hours from the time of the service; the only fees, penalties, and time restrictions FTS will impose on the Cardholder are those which are imposed by the applicable service providers and not under our control.  Last minute reservation modification request (24-48 hours from the time of service) must be emailed to planner@4travelsake.com.

Any services or modification requests cannot be considered confirmed or guaranteed until Cardholder pays for services in full and FTS has verified payment through any of the approved options listed below and provides Cardholder confirmation by way of electronic Voucher(s).

 

NAMES OF PERSONS TRAVELING

It is important that the Cardholder making the booking must enter the correct names of all persons travelling. If TBA or another abbreviation has been entered as the guest's name, the hotel may reject the booking. The names of all persons travelling must be entered and the first name should be followed by the Family name.

 

E.MAIL ACCOUNTS

It is the responsibility of the Cardholder to ensure they have entered a correct e-mail address. If our e-mail has been sent to your Junk or Bulk mail folder, you can prevent this from happening again by opening our e-mail and clicking on the 'not spam' or 'this is not spam' button.

 

ROOM TYPES

It is the responsibility of the Cardholder making the booking to ensure that the room type booked will be suitable for the party traveling. If more persons turn up at the hotel than the room can accommodate then the hotel are within their rights not to accept the booking and in this case no refund will be made.

While FTS undertake to ensure that our clients requested room type and smoking preference is available, FTS cannot guarantee the actual bedding make-up of the room. These requests are sent to the hotel and are subject to availability.

FTS try to ensure that the hotel provides the room type(s) booked, however there may be occasions when instead of a double-bedded room a twin may be allocated or a double -bedded room instead of a twin. Please be aware that the majority of European hotels provide 2 single beds pushed together to make a Double bed. While all room type preferences are forwarded to the hotel, room allocation is done by the hotel and subject to availability at the time of check in.

 

HOTEL CATEGORIES/ LOCAL CLASSIFICATION AND STAR RATINGS

Star ratings aim to give a general overview of the quality of the hotel and approximate level of facilities, services and amenities available. However this rating system does vary from country to country. For example a 5-Star Bangkok hotel will not be the same as a 5-Star London hotel.  FTS is not responsible for the hotel categories and "Star" ratings as these have been provided to us and accepted in good faith.

 

PAYMENT AND RATES

With so many payment methods, PayPal is your digital wallet – one convenient, secure spot to keep all your ways to pay.  You have the freedom and flexibility to pay the way you want; during the checkout process you can choose to fund a purchase with an unlinked debit or credit card.

Bank wire transfer is another alternative to make your booking payment.  Feel free to walk in to your bank and hand FTS account details provided, make sure the payment will be done and clear at least 30 days prior to arrival.  Once you have made the deposit, please email your bank’s proof of wire transfer to planner@4travelsake.com

Currency exchange rates generally change on daily basis depending on the fluctuations in the market. FTS reserves the right to update rates displayed on the website depending on any market fluctuations.

Any changes relating to currency exchange rate fluctuations will not affect the rates of an already confirmed booking. Likewise, once a booking has been booked and confirmed at the rates you have accepted, there is no refund for any difference in rates due to exchange rate fluctuations.

All rates are valid for the leisure market only.  FTS will not accept responsibility for any booking if it becomes known that a client is not travelling for leisure purposes. Hotels may refuse to honor our contract rate and charge rack rate to the clients directly.

Rates include applicable hotel taxes. Tourist/local/city taxes which generally include the use of local services may not be included. If city tax needs to be paid at the hotel, this info might be shown in Remarks and on the voucher.

 

IMPORTANT:  Our company name will appear as The Ground-up Consultants, LLC dba FOR-TRAVEL-SAKE on the credit card statement of the credit card used to make the booking.

FTS reserves the right to correct any pricing or displayed errors and/or omissions. This includes errors and/or omissions which have been entered by a hotelier or local agent. In the event of a price error and/or omission, we will offer you the choice of either keeping the booking at the correct rates, cancelling the booking or subject to availability we will offer you a suitable alternate hotel.

 

LOCAL MARKET RATES

Not all of the hotel rates are displayed on the FTS website are applicable for the local market. In addition some other markets may be affected and in such cases the hotel is within their rights to change the rates without prior notice.

Cardholder agrees that passenger nationality declaration is mandatory and must be determined by selecting Client Nationality at the time of booking. This information must be in accordance with the passenger passport. False declaration of passenger nationality may cause consequences for which we cannot be held liable. If you do not change Client Nationality, Agency Nationality will be taken as passenger nationality by default. In case, any financial damage occurs due to false nationality declaration, it will be covered by the agency towards your customers or to us in full.

 

RESORT AND INTERNATIONAL TRANSACTION FEES

The majority of credit card providers charge some sort of an International Transaction fee. This can be as much as 3% although Capital One not only doesn't impose its own fee, but it also eats the 1% fee that Visa or MasterCard imposes. This fee is passed on by certain credit card providers because the charge for your booking has been processed outside of the country that you reside in. Please note that the charge has not been passed on by FTS and that FTS cannot be held responsible for any international transaction charges passed on by our client’s credit card issuer.

Some hotels, particularly in the USA do charge a resort fee which must be paid to the hotel directly. This is typically $10 to $20 a room a night. FTS is not responsible for resort fee charges and have no control over their implementation.

 

ADDITIONAL CHARGES MADE BY THE HOTEL

FTS has no control over any extra charges that a hotel may decide to their implement for guest room incidentals such as air conditioning, safe, mini fridge, hire of television remote etc... Any such charges must be paid direct to the hotel and FTS cannot be held responsible for any incidental charges passed on by the hotel.

Likewise FTS has no control over any fees that a hotel may pass on for luggage storage, Sauna, spa and swimming pool use, car parking fees etc.

During the festive season, essentially Christmas and the New Year, there are hotels which impose a compulsory gala and guests must pay any supplement for the gala dinner. Our company is not always informed about Gala dinner supplements and FTS cannot be held responsible for any gala supplements passed on by the hotel.

 

CANCELLATION AND AMENDMENT

All cancellation requests must be received in writing by way of email to planner@4travelsake.com.  Penalties include NO REFUND, if cancellation notice is made within 30 days prior to arrival; otherwise only 20% of the vacation investment will be retained.

FTS will not be bound by nor responsible for any changes and cancellations made directly with the hotel.  It is important to note that only one amendment per booking will be accepted. If you require further amendments, please cancel and rebook with new details.

Any more than one amendment is not permitted and the booking will have to be cancelled and re-booked. New rates may be applicable.

During special event periods, certain dates and early bird type bookings, the hotel may pass on a different cancellation policy of which you will be informed as soon as FTS is notified.

In certain cases, name changes are not permitted and the booking may need to be cancelled and re-booked. In this case new rates may apply.

Any booking which offers free nights or early booking savings are liable to certain restrictions which we will inform you about as soon as FTS is notified. Generally these restrictions are; No name changes and no extension or reduction of nights. If you have booked a stay that includes 1 night free and your client decides to cancel- The free night will not be refunded because this is free.

Please note that nightly room rates might increase after a confirmed amendment even if you decrease the number of nights. This might be either due to changes in currency exchange rates or promotions on the original booking date.

If amendments are permitted, the following Amendment conditions may apply. Changes to arrival/departure date, room type or name change or where special offers were applied at the time of the booking may result in the item re-pricing.

 

PROOF OF ID

FTS reserves the right to request proof of ID from the credit cardholder as well as a signed authorization form.  This security measure is not to cause any inconvenience but merely to protect the credit card holder against any credit card misuse.

 

RELOCATION OF YOUR CLIENTS

If the original hotel booked is closed, over booked or has maintenance problems and /or cannot provide the room(s) booked. You accept that the hotelier or supplier is responsible for finding you alternate accommodation of a similar standard. Where we have prior notice FTS will contact you by e-mail.

FTS accepts no liability for any losses or costs that might occur as a result of re-location as this is completely beyond our control.

A booking is considered to be a group booking when there will be 10 or more passengers travelling. FTS reserves the right to cancel any FIT booking made for a group or if we consider them to have been made for the purpose of holding space for future sale.

 

HOTEL INFORMATION AND FACILITIES

Hotel information: While FTS strives to present hotel information as accurately as possible, we are not responsible for the accuracy of this information or for any facilities that may or may not be available at the hotel during your client's stay or not suited to your client's individual tastes and preferences.

Redecoration/renovations and maintenance are necessary to the upkeep of the hotel and may take place without prior warning, however the hotelier will endeavor to keep inconvenience to a minimum. The effects of normal wear and tear can be expected in a hotel and these are beyond our control. Hotelspro.com cannot accept responsibility for any disturbance or inconvenience to your client beyond the hoteliers control nor for accidents or loss in a hotel caused by hotel management or staff.

We have no control over any extra charges that a hotel may decide to implement for guest room incidentals such as air conditioning, safe box, mini fridge, hire of television remote etc.  Any such charges must be paid direct to the hotel and FTS cannot be held responsible for any incidental charges passed on by the hotel.

Hotel and guest room photographs are provided to give a general overview of the hotel. Guest room photographs may be of a different category to the one you book and not identical to the room your client(s) are allocated at the hotel.

All of the hotels on the FTS website require one of the guests to be at least 18 years old. In some states of America there are higher age limits. If you have booked a hotel in the Unites States and the travelers are under 25 years of age please contact the hotel directly for clarification.

 

COMPLAINTS

Any complaint which cannot be resolved at the hotel must be notified to us by logging into our FTS website and selecting 'Contact' on top of our home page. All complaints must be notified to us within 10 days of the checkout date.

A copy of the complaint must be also be submitted to and signed by the hotel manager. Complaints relating to hotel services will be forwarded by FTS to the relevant party.

Response times do vary from between 5-20 working days depending upon the nature of the query in question.

 

VISA SUPPORT

- FTS will not be obliged to request any visa documents from the hotel for any bookings which have not been paid for in full.

- FTS will request these visa documents from the hotel upon your acceptance of a 10Eur charge in the event that you cancel the booking.

- FTS will do the best to accommodate your request but it is not guaranteed that the hotel will respond to your visa document request.

- FTS has no control over any charges that a hotel may implement for visa support documents.

- In the event that a hotel implements charges for visa support documents, FTS expects that the agency will make the relevant payment direct to the hotel.

 

PROMOTIONS AND PROMOTIONAL RATES

Promotions are offered in good faith only. Some promotions are more popular than others in which case the rooms featured will be sold out much quicker. FTS reserves the right to modify or change any promotion or offer at any time without notice. Please make a search for your requested dates for the most current rates.

 

GENERAL TERMS AND CONDITIONS

Please contact us at planner@4travelsake.com if you do not want to receive any promotional emails/ Newsletters or special deals.

FTS shall not be liable for any failure in service relating from uncontrollable circumstances such as flood, earthquake, riot, terrorist acts, acts of governments or authority change in a country, bad weather conditions etc.

The climate differences and energy saving rules of different countries might affect the heating systems at the hotel which is located at that particular area and/or country. For instance, in Italy the heating system can only be operated between Nov 15 and March 15 due to government regulations. Opening and closing dates of the swimming pools also might be affected by the climate and weather conditions. FTS is not liable for the practices of the hotels regarding to these issues.

 

TRANSFERS

1. Transfers cannot be booked separately.

2. Transfers can only be booked as an addition to hotel bookings.

3. No amendments of any kinds (date changes, name changes, flight number change, and vehicle type change) are accepted. Transfers are non-amendable.

4. It is mandatory to enter valid and accurate flight details at the time of booking since it is not possible to amend.

5. FTS will not assume any responsibility in omissions and typo errors which may result in any interruption of the service.

 

HOLD HARMLESS AND INDEMNITY

FTS and its partners, agents, and employees act as agents selling travel-related services and booking such services.  While we strive only to work with the best service providers, FTS is in no way liable for any act or omission made by any service provider, the result of which may include but are not limited to damage, loss, or injuries to Cardholder or other travelers paid for or traveling with the Cardholder.  FTS cannot be held liable for any damages, losses, or injuries that are outside its realm of control.  Cardholder knowingly and willingly assumes full responsibility for all risk that may occur during travel whether known or unknown and agrees to hold harmless (see also Travel Protection under Resources) and indemnify FTS against any damages, losses, or injuries to Cardholder and all other travelers the requested services apply to.  Cardholder’s full payment indicates consent to the above terms and on behalf of all accompanying travelers and agrees to convey the contents of this terms to all other travelers the above services requested may apply to.. We do not accept cancellations or amendments over the telephone.

 

IMPORTANT - When the Cardholder has completed the booking online, they must check and make sure all the details on the pre-paid accommodation voucher (such as hotel address, hotel info, city and country details) are correct.

Use of the FTS website is subject to your acceptance of our terms and conditions. If you do not accept these Terms and Conditions, you must refrain from using the website.  FTS reserves the right to change and modify these terms and conditions at any time. Changes will be effective as soon as they are published on FTS website.

 

I ACCEPT - If you do not fully understand or do not accept these terms & conditions, please do not “Accept” but contact us for clarification.